Privacy Policy

Introduction

At Solace Bend, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or inquire about our residential living services.

We comply with Thai data protection regulations, including the Personal Data Protection Act (PDPA), and follow internationally recognized privacy principles to ensure your information remains secure.

For questions about this policy or how we handle your data, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you contact us through our website or inquire about our services, we may collect:

• Your name and contact information (email address, phone number)
• Information about your inquiry or interest in our services
• Any additional information you choose to provide in messages or forms

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• Your IP address and general location information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website or source that directed you to our site

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide information about our residential living options, and assist with the application or move-in process.
• Communication: To send you requested information, answer questions, and provide updates about our services with your consent.
• Website Improvement: To analyze how visitors use our website and identify ways to improve functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Legitimate Business Interests: To operate our facility, manage our business, and ensure the safety and security of our residents and visitors.

Legal Basis for Processing

Under the Thai Personal Data Protection Act, we process your personal data based on:

• Consent: When you voluntarily provide information through our contact forms or subscribe to communications.
• Contract: When processing is necessary to respond to your inquiry or provide services you've requested.
• Legitimate Interest: When we have a legitimate business interest in processing your data, such as improving our website or ensuring facility security.
• Legal Obligation: When we must process data to comply with Thai laws and regulations.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us with website hosting, email services, or analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required by Thai law, regulation, legal process, or governmental request.
• Safety and Protection: We may share information when necessary to protect the safety, rights, or property of Solace Bend, our residents, or others.
• With Your Consent: We may share information for any other purpose with your explicit consent.

We do not share personal information with third parties for their own marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption (SSL/TLS)
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Staff training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining the highest reasonable standards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Inquiry Information: Retained for up to two years after your last contact with us
• Resident Records: Maintained according to Thai legal requirements and professional standards for residential care facilities
• Website Analytics: Aggregated data may be retained indefinitely for statistical purposes

Your Rights

Under the Thai Personal Data Protection Act, you have the following rights regarding your personal information:

• Right to Access: You can request copies of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information under certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your information in certain situations.
• Right to Data Portability: You can request a copy of your information in a structured, commonly used format.
• Right to Object: You can object to our processing of your personal information in certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by Thai law.

Third-Party Links

Our website may contain links to other websites not operated by Solace Bend. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this policy and may notify you through our website or by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) in Thailand or other relevant supervisory authority.